Our Reviews

It was a very smooth experience and I was able to make it a great deal

Everything was very good thank you so much

Did a poor job on balance my tires

U kept my car for 2weeks I was unable to get to Dr an doctors appointment I didn't even know some of your mechanic was out sick until I call on Friday very disappointed.

Not really fond of your new way keeping us informed of the work being done. But I not crazy about change.

JJ is the very best salesman I've ever dealt with. Very thorough with understanding what I wanted and did everything imaginable to make that happen. Won't buy from anyone else.

Ms. Tiffiany Jackson and other team members customer service was impeccable. I had a wonderful experience from not only Ms. Tiffiany but from the entire team as well. If I had to rate my recent encounter, I would like to rate it 10/10. Also, I would highly recommend GMC Sunrise in Collierville to anyone who wants to experience excellent customer service from a trustworthy salesperson. Ms. Tiffiany Jackson you were truly a gem and I’m in love with my 2025 Buick Envista.

My experience was great

I had a 10:30am appointment for just a quick oil change, I did not leave until 2pm. I was told I could just wait it would not be long, Thats was way too long- I would have made other arrangements. If people have appointments and are waiting, why don't Yall wait on the people with appointments and waiting in the lobby first before drop offs?

Quick, convenient, and adequate.

Jeff Holland is awesome. Service technician communication was great, service was great. Fast turnaround

Went in for 1 of 2 free oil changes I received with my new certified pre-owned Sierra. Experience felt like a time share presentation. Have only put a few thousand miles on the truck since purchase, service rep made it sound like I needed $1000 worth of up sales to make it run for a few thousand more, because I purchased it from another dealership. Would have been nice to have a loaner vehicle or shuttle, but they couldn’t help that. Service representative said I had to answer the survey with all “Extremely Satisfied” responses or he would lose his job and I wouldn’t get a $100 credit for my next visit. Have received two calls\voicemails from the dealership making sure I was “Extremely Satisfied”. I will never go back to the GMC dealership in Collierville, TN.

I have worked with Rob over the years and he is just the best--he always takes care of me and communicates any and all issues. He is a 5 star guy

I had a truly exceptional experience purchasing my new vehicle @ Sunrise Collierville. The moment I walked in, Tiffany Jackson greeted me with such a warm welcome. She was very nice, incredibly helpful and patient. Tiffany took the time to understand my needs and preferences without being aggressive. I felt completely at ease throughout the entire process. She explained everything clearly and made sure I got the best possible deal. I highly recommend Mrs Tiffany Jackson to anyone that's looking for a smooth and stress-free car buying experience. Great Job Tiffany!!!

Autos have changed considerably since I last bought a truck 12 years ago. I still have much to learn about my new Chevy Colorado. There are buttons on the back of the steering wheel I still need to figure out. I think they are audio controls. If so, I will figure those out when I figure out how to set stations on the radio. Anyway, the radio was not what I would consider a selling feature. I'll figure it out in time. At the dealership, the salesman and I did a thorough walk around of the truck followed by a test drive. Perhaps, I could have used a few more minutes looking over the digital display and dash features.

I had an excellent experience at your dealership! From the moment I arrived, the staff was professional, knowledgeable, and genuinely helpful. The service was smooth, efficient, and exceeded my expectations. I truly appreciated the attention to detail and how everything was explained clearly. Thank you for making the process so easy and enjoyable!

It’s was great

Great customer service quick and professional work .My vehicle was ready the same day which was perfect.

Provided knowledgeable courteous service. Reasonable time for service. Comfortable customer

My Service Advisor Jeff Holland just makes the process easy! He does an outstanding job explaining everything that is being done and why. He keeps everything on schedule and does a great job debriefing the work completed…Jeff has my complete trust!!

Jeff was so incredible and impressive with his service advice.

No issues

It was nice. I got there at 9:15 and I was finished around 11:45. The price was not too bad. They did try to charge $89 for an air filter replacement… I did not like that. 7/10 Not my worst service, but there are some things to fix. I saw my car was finished at least 15 minutes before I was called. I do understand it was a busy morning but I think there is room for more efficiency in there. Also don’t charge $89 for air filter replacement.

I had an awesome experience at the dealership. Steven Burns was my salesman, and he went above and beyond to make sure I was satisfied. He was very friendly and talkative whilst also being very quick, efficient, and thorough which set the tune for a comfortable experience right from the start. I had been to several dealerships prior. They were helpful in the beginning, but would seemingly begin to turn a blind eye when things weren’t quite falling into place. I was left feeling disheartened. Steven reached out to me, and I decided to give Sunrise a chance. I told him my financial wishes up front and he got to work and did not falter or miss a beat. He did everything possible to make sure I left the dealership satisfied, and I definitely did. I left the dealership in the car I wanted. Steven made sure I did not have to settle for less. In the meantime, I was also offered water and snacks by various other team members. I am confident that the entire sales team at Sunrise simply strives for you to have an awesome experience. With that being said, I definitely will be back at Sunrise for any car purchasing endeavors in the future.

Clay and Darrel made sure I was highly satisfied with my purchase and was down to earth people. I left feeling like I made the best purchase ever!

Great . On point!

My service representative Trey was great. My only complaint is whenever I leave a vehicle there for repair for a few days the exterior is filthy when I pick it up.

I’m very dissatisfied with the protocol Sunrise currently has in place. I was notified about a recall on my vehicle and promptly scheduled an appointment. However, upon arrival, I was informed that the necessary part was not available. I was then told I would need to leave my vehicle so it could be inspected and the part ordered. This process is completely unacceptable and highly inconvenient. As a customer, I expect a more organized and considerate approach—especially for a recall issue. Sunrise does not offer loaner vehicles or shuttle services, which only adds to the inconvenience. I had to take a vacation day just to make the appointment and arrange for family to help me get to where I needed to be. Now, I’m left waiting for the part to arrive, and I’ll have to go through the same hassle again to bring my vehicle back in. If customers are scheduling appointments for specific recall-related repairs, it’s reasonable to expect that the necessary parts would be available. Maintaining a healthy stock of recall parts should be a priority. That said, I do want to acknowledge Rob—he was professional, courteous, and did his best to explain the situation. He provided the clarity and expectation-setting that should have been communicated before I brought in my vehicle.

We have been bringing our vehicles here for years. I just had my oil changed a few months ago in my new 2500. It was $250. Last week it cost $570. The tire rotation is not included anymore and I was charged almost $60. I won't be back

Great staff , so kind & knowledgeable

Excellent service

Shannon Wilson was wonderful. She was very knowledgeable about the product and followed up in a timely manner after the sale about running boards. I hope the dealership reads this and recognizes this employee for a job well done.

Our salesman was great, the dealer financial person had everything ready when time to sign

I had an oil change and tire rotation an balance. After picking Mt car up I had to turn around and go back because my car was vibrating badly. After that fix, I had to turn around and go back for the 2nd time because my car was still vibrating. The 3rd time my car was fixed and not vibrating. This is the 2nd time that I have had problems with the service. I ordered some mats for my car and paid for them. I had to make 4 trips to the dealership because the wrong mats was being ordered, even when the stock number was provided. I live 25 miles away from the dealership. This was expensive just for mats. Service maintenance team needs to pay mor attention to the work they are performing. However on a positive note, Rob is awesome.

All of the employees were courteous and professional. Mr. Sean took care of all my issues in a very professional manner.

Mr Blanton helped make my purchase seamless and easy with a great deal!!!

Very easy

Customer service is great !

I’m holding out hope that Chevy will do what they say, and fix my truck’s issue. I’m ready to go to Dodge, and the clock is ticking. I’ve been a lifelong GM driver, but this metallic noise is unacceptable.

I didn’t have any problems

Perfect, Jeff is always great to work with

Good service and great atmosphere

Sean got us checked in and kept me updated on what to expect.

Long wait time

Took a little longer than expected to purchase vehicle. Overall all good experience.

Awesome experience. Jeff is always very professional and helpful.

I was in and out. The new service man gave me the option to choose my service and not just make me pay for something I didn't know I was getting charged for.

Easy to work with Jeff Holland.

Customer service was AMAZING!! From the time I came to the time I left, everyone was very nice and attentive!!

In late May, I had to leave my car at the dealership for repairs because my radio screen went black, and my factory warranty was about to expire. It took 8 days just to diagnose the issue. Since I live alone and needed transportation for work, I had to rent a car, which cost me $600. Now that my factory warranty has expired (June 10, 2025), I’ve decided I’ll never return to this dealership. It’s unacceptable that it took over a week just to determine the problem. Once the issue was diagnosed, the part needed to be ordered. In the meantime, I was able to pick up my car and drive it while waiting for the part to arrive. However, after several days without hearing from the dealership, I called them on a Monday and learned that the part had arrived the previous week—but no one had called me to schedule a return visit. I made an appointment to bring my car back for the replacement screen to be installed. Unfortunately, during the installation, the technician damaged the interior trim around the radio. The dealership then had to order replacement trim, and now I have to bring my car back yet again to have that fixed. Thankfully, the trim repair will only take 30 minutes, so I can wait while it’s being done. Overall, this has been a frustrating and disappointing experience. The delays, lack of communication, and damage caused during the repair process have left me with no desire to ever use this dealership again.

Very friendly and helpful and quick service

Trying to charge customer for what is the purpose of the visit

Very Timely and Efficient !!

Our experience was pleasurable and your sales consultant, Stevan McLemore, was a great young man to work with during our visit to Sunrise in Collierville.

The Tech looked my vehicle and immediately found the problem. Thanks!

The service was great all the staff that I came in contact with was very nice

We love Rob Reynolds, the service manager. He never disappoints us!

The mechanic “louis” at this dealership did an amazing job explaining what was wrong with my car and went above and beyond what i needed!

Mr Rob was my person and parts auto service he's one of the best he kept me informed with everything was going on with my vehicle

Took my 2024 GMC SIERRA for oil change / rotation on 6/16 at 9:15 dropped off with Jeff. Jeff call said truck was ready .paid for service, started to drive off noticed truck acted like it was miss firing. Got on 385 truck not shifting correct , would not excelerate smoothly. Got off on poplar pulled over. And a Huge ball of blue/ gray smoke came out of pipe, Called Jeff he said come back, didn’t think I would make it back . Truck running terrible. Got back to Sunrise , Jeff called some man from the service department, took truck back , they said it had way to much oil in motor. Said they drained oil and put correct amount in motor. I ask Jeff for paperwork showing what they had done , he said no paperwork. I ask what if this problem might caused damaged to my motor that would show up later on Jeff said just bring back if any problem But if some problem does happen later on I don’t have any paperwork showing what happened Jeff has always done a good job , but I feel there should’ve been some type notes/ paperwork showing someone had put around 3 qts to much oil in my truck. It did drive ok on way back home but it still leaves me wondering if some damage will show up down later on. NOT VERY PLEASED WITH THE SERVICE I RECEIVED . Not sure I will bring truck back to Sunrise/ Collierville for service.

Polite and Very Good Service

Quick service

Jeff Johnson Jr. assisted with the purchase of my Sierra 1500 all weather floor mats. The Service Manager showed me several options. Friendly and professional staff.

Jeff Holland was very friendly and helpful

Rob Reynolds took care of me excellently!

Densie made my experience wonderful. she went beyond to help me.

good

My service rep, Trey, was helpful and professional.

Great customer service

My car salesman was Stevan Mclemore and he was more than helpful. Very professional and polite while showing us a few vehicles. I went in trying to just see if I could get a car and with his help I was able too’

Great customer service. Rob is really friendly!

Tyrus Moore helped with everything to meeting me outside and just working with me.

I need to get it serviced again was giving to me with check engine light on

Great service, good atmosphere

Mr. Sean Fritz was very professional and knowledgeable. The recall was a huge concern for me and he communicated with me several times concerning the status of my vehicle. He explained the reason and process of the recall. His voluntary communications put me at ease about the recall. Thanks!

My salesperson and team were attentive to my needs.

JJ and Daryl were great to work with

Mike and Jeff were great! Took great care of us!

very courteous personnel.

Great service

Rob is always so thorough and kind. It is a pleasure to see him every time and the work is always done with excellence.

Had to come back twice for the same problem ,but took care of it on the second time.

my experience was great the service was good Mr Rob does an excellent job always informs of whats best for you

Great

I greatly appreciate the technician inspection videos

Great customer service and prompt

The service team, Rob Reynolds in particular, was a 5 star and he is very knowledgeable and communicative. However, the problem I had resulted in me coming back and forth from the dealership at least 5 times. This started several months ago and the parts were not available and when it was "fixed", turns out that the problem was not fixed. To add to this frustration, having no shuttle services to get you back and forth is concerning. Also, no loaner cars? This is on a new car, under 5,400 miles. If you want, I will be happy to provide more details.

Service was done quickly, employees very nice.

Jeff Holland did a great job as usual of taking care of my car.

Great job

They video and detail descriptions of the analysis of my vehicle was absolutely incredible I received a report and recommendation and cost of each Options were also available to accept or decline

From the time I walked in I felt safe and knew I would be taken care of . My sales person Denise Taylor made sure I was satisfied and comfortable.

Hubert was kind and patient. It was a great experience with his help.

4 hour wait. No hospitality, no water, when It’s hot as hell, and no snacks. Price high as hell. Not coming back. All these places out there and this is the service I get from the dealership?

Great Service Manager, Jeff Holland.

When I scheduled the oil change for my Chevrolet Equinox I was told it would be a 2 to 3 hour wait while the service was preformed, to my great surprise, the wait was less than an hour. Jeff Holland, as usual, was courteous, friendly, but also professional. When I tried to use the GM Rewards to pay part of the bill, there was a problem with getting my account number to access my points. The young man who was helping me to check out tried to help, but unfortunately, I was unable to gain access. He helped me in every way possible, and he even called his supervisor to come assist. Together we worked to gain access but were unable. I was having a "come apart", but they were kind, helpful and understanding. I wish I could remember their names, because they certainly went above and beyond in trying to help me.

The reps at this dealership were awesome! Tiffiany was the best! She took her time with helping me through the process and Tyrus Moore assisted me with all the perks my new vehicle and app has. The entire staff was welcoming and energy was great‼️

Prompt and thorough service.

Pleased

Jeff Holland at Sunrise Collierville is great and always very helpful.

Our salesman JJ is the best & really helped us!

It was the best experience I could have asked for.. before even coming in, I knew I came to the right place thanks to Jermaine Jackson!! From the moment he was assigned as my salesman, I felt at ease, comfortable, and respected! So glad I made the right decision! Everyone else that worked there was friendly as well!

Every one was nice and polite

3 hours for 1 oil change is ridiculous

Excellent

My salesman JJ was very helpful & nice!

Good

Fast appointment Quick and thorough diagnosis

Very professional

Everyone was very friendly and professional. Took care of my vehicle in a timely matter.

My experience at Sunrise Collierville was amazing! I had spoken with JJ and of course his customer service along with the entire team there were very welcoming. The process was great and I’m sure I made the right choice in dealership for my new vehicle.

Exce

front left tire came out with a low tire pressure I will need to go fill it

I came in on a Saturday asking about a truck that was on the lot. Steve Burns answered my questions and provided me with a test drive. Ended up buying the truck. Post sale service was great too. Good job!

GIVE THOSE GUYS A RAISE AND A PIZZA PARTY TOO!!

Everything was great: short wait time, friendly staff.

I came in with my family just 30 minutes before closing and the salesman, manager and finance manager stayed with us for 3.5 to 4 hours to close the deal.

Great atmosphere and went above snd beyond to fit my car needs

I was in and out in no time. Jeff Holland explained everything.

The car buying experience can be a long drawn out event. It pleases me to say that the time spent in the dealership was not an arduous one. I felt that my concerns were important to them and they heard what I was saying. I was made to feel valued, there was no pressure applied. My salesman, Jeff Jr. and the entire team, went above and beyond to make sure I was completely satisfied. For all of my car buying needs, Sunrise Collierville will always be my go to place.

I always have a great experience, Rob is amazing and funny. He really makes the experience worth the wait, which by the way is not a long wait for being at a dealership.

Service Advisor, Rob Reynolds, was very attentive and knowledgeable. Kept me updated regularly on the progress of my vehicle's repair status!

Excellent customer service. Jeff is friendly, knowledgeable, informative, and thorough.

Sean was able to work me in without an appointment and completed the work in short order.

Everything was great I was in and out wait time wasn’t long at all.

FANTASTIC AS ALWAYS!!!!

It was time consuming but I was extremely impressed

Thank you for serving my vehicle.they did a excellent job.mr Fritz always friendly and ask you to listen to the video thank you so much

rob was great. kept me informed and called me several times with updates.

I wish you all would at least give a head ups about the pricing of all services that is being done before we get there. But other then that Everyone was Friendly and Very Professional !!! Mr. Rob is the Best!!! And so is JJ, he always make they feel welcome.

Jeff Holland is our service rep and always takes good care of us. We appreciate his prompt replies to our questions, and for his excellent customer service. Thank you, Jeff, and Sunrise Collierville!

I truly appreciate Mrs. Tiffany's assistance and willingness to get me my ideal vehicle at a very reasonable price. Jermaine was great as well!

Worst experience ever.

I couldn’t be more satisfied with my recent car purchase! From start to finish, the entire experience was seamless and enjoyable. Mrs. Tiffiany was knowledgeable, patient, and genuinely committed to helping me find the perfect vehicle for my needs. I’m so in love with my car and I’m still finding little details that make me love it even more. A huge thank you to Ms. Tiffiany for making my experience such a positive one. I would definitely recommend her to anyone in the market for a new vehicle.

Service writer was very good at making me aware of what services were needed. The services were very timely. I did have to wait long.

Great Service account manager.

.

My process was very smooth.

I once went to another service provider and learned my lesson. This dealership is honest and knows my Chevrolet vehicles inside and out with genuine GM parts. I know it sounds like an advertisement but it’s not. I always feel comfortable that the right thing was done.

Everyone was helpful. Jermaine is a Great salesman that genuinely cares about our needs in our cars.

I brought my yukon in for a one hour recall test and I was without my vehicle for three days. Why do they ma k e appointments for a certain time and then when you come they tell you it will be three days before they can get to it??

The status app on the progress of repairs is fairly worthless. It doesn't tell you the status of any particular repair item , nor when everything is finished. Also, don't know if the dealership needs additional techs but repairs take a long time

Attentive and friendly service

Always have a Great Experience with Jeff Holland my Go To Guy. Jeff makes sure I understand what my GMC Terrain needs at the time of Service. Jeff answers all my questions and concerns. Thank You Jeff Holland and Sunrise Collierville

The waiting times was reasonable.

Great customer service and very easy to work with!

The service department was not what I expected they told me one price n than charge me a different price that was more n when I tried to talk to a manager they said he was not there n to call Monday but when I call he was to busy to answer 3 call I maid and he never call me back so I call the next day n talk to someone over him n they said they will check it out n call me back I never got that call so I guess they r just taking advantage of women’s and seniors

Complete satisfied

Robb is great--he always dos a good job for me--

Good experience with Jeff. He got my truck In and out in a day. And answered all My questions.

Quick, professional and friendly. Nice waiting area also.

Quick service.

They said someone will drop off and pick up while scheduling service however when I went I was told that no service.. I had to take lyft both ways

I felt intimidated by my service advisor, Jeff. Upon checking in, I presented a coupon which had expired on 5/18. I did not realize the coupon for 6 qt oil change & tire rotation for $124.80 was expired. The advisor, Jeff said they didn't have such coupon out, but I showed him the coupon from this dealership and location-then he said it had expired and he could not use it. Then I showed him another bonus coupon. My amount was going to between $200-299, he told me I could not use 2 coupons at the same time since he was going to use my $15 certificate - I told him I knew I couldn't use both, the $20 was more than the $15. I asked the cashier if she could ask the manager about the coupon. She said he said I could not, then later I found out the manager Tony Roberson was on vacation until Monday and Jeff said he was the assistant manager and the cashier couldn't do anything, I wasn't trying to get the cashier to do anything I was just telling her what I was talking about not "intimidating" her as Jeff was stating as he came back in the room while I was talking to the cashier. Therefore I don't know what "manager" said he couldn't let me use the coupon since this person did not come out just advisor Jeff.

Outstanding, the staff kept me informed at all times.

Bradley did a great job. Thanks

Excellent

They did not address my issue because the said they couldn’t replicate it. Diagnosed another issue that I didn’t ask for and billed me $189 for the diagnosis because I chose not to do that repair at this time. I am Still having the same issue that I took it in for.

This is the third car I bought thru Steve Burns

Great service!

My advisor, Jeff Holland, is great. Friendly, thorough and keeps my Tahoe in great shape.

Great job

GOOD JOB FELLAS

Great service and helpful

First time coming to Sunrise Collierville, My experience was a great one, from calling to make an appointment , to having my car served. Jeff Holland was extremely pleasant and nice. Next time I'm in town and need a service call I will definitely call and request Jeff Holland as my service manager.

Jeff Holland is best service rep in Memphis

The service advisor was very curt. I had a check engine light and when I told him we have an extended warranty. He asked which and I told him. His first, comment was very sarcastic and condescending. He said, "Well you picked the best one in America, didn't you!" Then he proceeded to tell me horror stories about the warranty company. He told me he'd follow up, buy didn't. I had to call to get a status. In addition, he forgot about the tire sensor problem. I had to remind him that needed to be fixed as well. A great response would have been, "We'll be happy to file that for you." It seems like actual customer service training would be appropriate at Sunrise.

All went well, fast service

I was having an issue with my vacuum pump on my 2016 Silverado I call to make an appointment and was advised that the vacuum pump was under recall and would be replaced for free. The technician made a video to show me exactly what he was doing on my truck and showed me general maintenance issues that needed to be done soon. There was no pressure to get the general maintenance done that day they just wanted me to be aware that they needed attention in the near future

Fast and professional

Everything was very nice, personal and professional.

Everyone that I encountered was friendly and professional.

They were very professional and friendly. My salesperson was able to get the car I requested.

Outstanding customer service Jeff Holland has been my service advisor for 3 years and my truck still feels New .

I tried to set up appointment for three days. They would not answer the phone or return my call. I finally called the operator and she set me up with someone to set appointment. The prices are ridiculous, and unless you want everything done you are treated differently.

Quick and easy

Great experience

Work was done efficiently and completed 2 days prio to estimated completion.

Excellent service and I appreciate our Rep Jeff Holland !

I was disappointed that the discount coupon wasn’t excepted although it is on your website with an expiration of 9/1/25. Misleading…

Friendly staff, professional work done

Trey is excellent. Service was excellent.

Very professional

Good Service but communication could be better

Excellent!

Oil change was completed in a timely manner. Service man, Jeff, was on point as usual. Prices for an oil change has gotten out of control. Entirely too much to have this service done.

Completely satisfied with the service and service advisor support.

Service is quick

Everything was perfect!

Fast and efficient service.

My service advisor Robert Reynolds was very pleasant and thorough when discussing my service needs and recommendations. Facility was very clean and service was accomplished in a prompt manner. Nothing negative about this experience and I will return for my future needs.

I always a good vibe.

The service was fast and vehicle was taken care of quickly. Affordable pricing and quality work to make the repair!

Jeff was great

Best car buying experience I’ve ever had. Steve Burns was excellent.

Very pleasant and professional

They take care of business.

Everyone was friendly and patience with me because I changed my mind several times on purchasing a car.

Chris Thomas was my salesman did a AWESOME job

Friendly and fast

SM Jeff Holland “always” goes above and beyond for his customers. He is very informative, knowledgeable and most importantly very personable. He is an asset to the Sunrise/ GM team.

Trey was Great! Communicated very well. Highly recommend.

Was very good

Awesome

Service Tech provided true 5-star service

JJ was amazing everything was a great experience from the salesman to the financial department

Excellent service!

In and out on time for a first time visit.

Billy was higher than a agreed to , with no explanation by rob

Unfortunately, my 9am appointment turned to be a 7 hours stay. This was not expected and was somewhat disappointed.

Jeff Jackson Sr., Jeff Jackson Jr., and the entire team at Sunrise Collierville were fantastic as always!! We love our new 2025 GMC Canyon :)

Service was done on time. Everyone at the dealership was friendly

It was a great pleasure to work with the staff

It was great all around

Made a 10:15 appointment a.m. for oil change tire rotation waited 5 hours till 3:00 p.m. to get my vehicle. What's the point of making an appointment every trip I make there is the same way sunrise Pontiac Collierville Tennessee

Quick service

Waited for 25 minutes to get checked in. Other people that arrived after I did were checked in before me.

After waiting there for 4 hours when i noticed 2 of my chrome lug nut covers were missing. I had washed the car a couple of days earlier they were there. My car only has 16000 miles so is not driven a lot. I returned to the dealer and Jeff pulled up the video and tried to show they were missing when I came in. I was not able to tell anything from the video so I don’t know how he could. And supposedly your dealer doesn’t carry these covers anymore. I feel like they were not put back on car at the dealer. I will not be returning.

The best customer service ever!!

I had an appointment for an oil change at 11:30 am. I understand it may take an hour or hour/half, but I got my car back at 2:30. I just think from a customer service view, 3 hours for just an oil change is ridiculous. I was told it was a “Monday” and Mondays are extremely busy. I will make an appointment on a different day of the week next oil change and see how the wait time turns out.

He was very nice and explained everything in a timely manner

Good and knowledgeable

It took three business days to repair a bad thermostat under warranty in my 2021 Canyon.

My appointment was at 09:30 AM. I didn’t leave until 2:30pm which is absolutely ridiculous!!! What is the point in scheduling appointments and I was there for 6 hours! Really!!! Not pleased with your services at all!!! Customers should NOT use this location in Colliverville.

Great service in a timely manner.

Excellent service.

Jeff Holland is very professional and helpful, he gives good detail of what is needed and what will be performed on the 45,000 service

It was good.

EXCELLENT SERVICE. FRIENDLY SERVICE ADVISOR

All issues were completed.

Jeff Holland was understanding, kind, and patient, even in a situation he had no control over.

My overall experience was great. Rob was very informative and considerate throughout the entire process. The communication was great. I was surprised to get a video from the mechanic working on my vehicle letting me know what was going on and actually showing me. My vehicle was ready same day basically. Overall 10/10 would definitely recommend and will be returning

My saleman was very helpful, but he always have been. Whenever I need a car I'm coming to you all again. It's a Pleasant doing business with this estabishment.

Sean’s communication was Excellent. Past experiences felt like the service rep was “bothered” having to do his job. Repair was prompt. Very sagisfied

Sean had amazing customer service and went above & beyond to make sure I had good service.

Jeff Holland did a good job explaining what was needed and when my truck should be ready.

Fast service, friendly treatment from service advisor and cashier.

It was great

THESE MEN ARE TRUE BELIEVERS ON THE SERVICE LANE

It was very good.

There should be courtesy cars offered when we have to wait for service. I presented by service agent with a coupon. When I was about to pay, I asked if the coupon had been applied. The guy said to check with your agent. Had to go back to check with my agent, and it turns out the coupon had not been applied. Good thing I checked! The coupon system needs to be better.

Easy to work with. Awesome experience

Steven Burns was great and made the process very easy for me.

Everything went perfect

My service advisor, Jeff Holland, always takes great care of me!

They got the job done I hope

Only waited the amount of time I was told

Sean gives special care and attention to my service needs and keeps me updated regularly on the progress of repairs.

Rob Reynolds is a top notch advisor!

Very disappointed in my experience at Sunrise this day. Service tech seemed very distracted and moving on to next person instead of listening to what I was saying. Said putting additives in gas and oil. I said I didn't need the additives due to using non ethanol gas. The additives were placed in my car anyway and I was charged for both. Did not explain any of the cost. Car was ready and placed in pick up area. I waited and waited 30 minutes and no one notified me that my car was ready. I went in little office where cashier was and ask if my paperwork had been brought in she told me in a very sharp manor that I could go sit back down and my Service person would contact me. I explained that the car was sitting out there for 30 min. and ask would she check and she said NO very rudely and said your tech will contact you, I'm sure he is busy. Talk about frustrating and being treated rudely. The girl and I say that lightly because she was young was very disrespectable. She just kept stapling things together. NOT ONCE offered to check. Finally after an hr I went to the Service Tech Desk and he was a rude. Said I sent you a text and tried to call you. Not one missed call or text from him. I showed him my phone. Once I got in my car to leave guess what the text came through after the fact. Felt like service advisor was calling me a liar. I ask about the additives and he said I told you we would put those in there. I am a senior citizen and to be treated such disrespect was humiliating and do not appreciate it. I will be taking my car to another dealership for service in the future. FYI: I have worked for the #1 Athletic and fitness company in the united states for 43 yrs and not once would I have ever treated anyone with disrespect like that. My company employees over 3000 ppl in the Memphis Mid South Area. We have a platform here that we can post experiences with outside vendors of any type on. I have posted this experience on our platform in order to help others try to avoid this type disrespect. We have a Matter of Respect classes here as a reminder how to treat others. Maybe this is something that you all need to adopt!!!!!!!!

JESUS SAID WHERE 2 OR 3 ARE GATHERED THERE AM I IN THE MIDST

Excellent service

Jeff always does a great job

Jeff did a great job, kept me informed

Nice working with Jeff. He was very helpful and on top of my service.

I walked in had my mind on buying something else a used car but Tyrus was able to get me a new Chevy trax instead and I love it.

Dropped off and received vehicle back early.

Sean made sure everything was done right

Had me waiting to fix a recall for 3 hours to come tell they don't have the part

Jeff Holland took great care of me, as he has always done for many years. Highly recommend this Service writer and this dealership! Thanks for the great service!

Easy check in. Jeff is always helpful. Turn around service was reasonable. Wish you offered washing exterior and cleaning interior of car.

Arrived for recall repairs. That was done however, a inspection was preformed while at Sunrise. I received a text message concerning two issues. To repair both issues would be $2300 ÷/-. I will have both issues taking care of for less that $1100. At Reliegh Tire in Olive Branch. Also, when I arrived to get my vehicle I was told I would have to get my keys from the service rep that I first spoke with. He was with another customer. I asked another service rep if he could help me and I was told I would HAVE to wait. I did finally get my keys with help form a polite young man at the cashier's area. Your pricing is completely out of line. Your service rep are short and abrupt. And lastly I do not or will ever HAVE to be talked to in such a disrespectful manner.

I’ll tell all my family and friends about you guys you’re wonderful

The problem that they say was fixed wasn’t fixed at all the truck is still making the same noise

I talked to Stevan Mclemore over the phone and told him which one I wanted. I asked him if he could have everything ready when I got there and he did. Nice and accommodating, Great experience. Love my truck. THANKS

Great experience, got me in my dream truck.

MAY GOOD BLESS US ALL THANK YOU JESUS AMEN

Kind, professional, & quick

I took my vehicle in for an electrical diagnosis, after trying to be convinced to have the transmission diagnosed for double the amount. I took my car to Coleman Transmission for a diagnostic before bringing it in and was told that there wasn’t anything wrong with my transmission. The service advisor did a scan on my vehicle and 1st told me that the codes wasn’t reading and wanted to know why did Coleman Transmission delete the codes. I told him that I had no knowledge of that, but I would call to find out why. He told me that there was no need to call them and we went back out and mysteriously the codes appeared. I didn’t hear anything back until I called and left a message for the advisor to call me about my vehicle. He called later that day and told me that the technician and another technician drove my car and couldn’t find anything wrong other than a whining noise coming from the transmission which wasn’t true. The sound has been there and I was very knowledgeable of the noise and it wasn’t the transmission. I was told that it would cost me 185 for electrician to perform a diagnostic. When I picked my car up I paid 235.00 and when I asked for a copy of the diagnostic I had to beg for the report only to find out that it was dated for the same morning that I brought it in and the same exact time. This tells me that there was no diagnostic really done on my vehicle however I was charged as if it was. I would really like for someone to take a look at this situation. I will be reaching out for some advice on this situation and help on what I should do about the dishonesty. Coleman Taylor, and Auto Zone scanned my vehicle for no charge however your service advisor scanned it while I stood there and watched which cost me 235.00.

Awesome Job. Jeff Holland is the man

TIFFANY MADE MY EXPERIENCE THE BEST!!!

Too expensivr

Rob was fantastic!

I made an appointment for Tuesday November 4 at 7:15am. They did not even look at my car until November 11. What is the point of making an appointment? Why not just say you are busy and make the appointment for a later date- the day you will actually look at the car! Just held my car hostage for over a week. It is very frustrating.

I made a 8:30 am appointment for an alignment, oil change and tire rotation. I spent almost 5 hours at the dealership having the service completed. The cost of the services provided differed when I called in to schedule the appointment. Not sure I’ll be going back anytime soon. Was told the dealership has new owners.

fast friendly and easy

My visit easy and efficient. My service advisor, Rob Reynolds, was great to deal with and I will continue to work with him in the future.

Good customer service, answered all my questions.

Jeff Holland is top notch. The duration of the service time has greatly improved.

My experience was terrible. I brought my vehicle in because I was experiencing what I thought was an electrical issue with the headlights. After speaking with advisor Jeff Holland I thought I might need an electrical inspection but it would take over a week to get my vehicle diagnosed. I asked Jeff to have a new battery installed and advised I would return at a more convenient time to have the vehicle inspected and serviced. Believing that he would replace the battery with the same type I arrived to find the bill for the battery replacement was almost $600.00. 200 of which was for the labor. When I asked why the battery charge ea so much higher than any previous battery change i have ever purchased in my life he became very defensive and told me i didn’t ask him the price i just asked to change the battery. I guess when you ask for a service it is the policy of the dealership to make sure it charges you for the most expensive service available to up charge customers. Also when I inquired about how much a headlight bulb replacement would cost and how much an individual bulb costs for my vehicle, I was met with a barrage of deflective answers that and told I would have to contact the parts department. I have been a customer for years and spent thousands of dollars at this dealership but never in my life have I ever been lied to my face so blatantly about servicing my vehicle. The service department is dishonest, manipulative , and frankly terrible a last it always seems my vehicle comes back in worse condition than when I brought it in. I will never visit this dealership again for any reason and highly recommend to everyone to find a different place to service your vehicle. It quite literally is a scam and the work is subpar. When you don’t go right along with what the advisor recommends they will up charge you to make sure they get their quota no matter how long you have been a loyal customer. I am extremely dissatisfied and appalled by their business practices.

We have bought several vehicles from Hubert Blanton over the years. He always Goes the extra steps to be sure we are satisfied and know about the new vehicle. Will definitely buy from him in the future!

Finally found the Yukon I've been searching for months for. I reached out to Steve Burns to see if the vehicle was still available, and it was. Steve made the process easy and straight to the point. I did not go to the dealership but handled everything by phone and email. Steve was definitely the salesperson I needed. The vehicle was delivered to my home the very next day. All in all, I wanted to leave this review because of how awesome Steve was! Thanks, Steve!!

Very friendly, professional, and they helped me get my dream ride!

A bit slow today but Jeff Holland is the best.

Oil change and tire rotation for a 0815 appt and it took over 3 hours.

Everything went well smoothly and quickly

Great experience

JUST GOOD CHRISTIAN GUYS THERE. ALL ONE NEEDS TO SAY!!

Great seevice

Oil change was a 5-star. Jeff Holland was a 5-star (as always). The only thing that surprised me is when I was asked 'Are we rotating the tires today?' To which I replied, "Don't you always do that with the oil change?' I was informed that tire rotation is now a charge by itself. When told that the tire rotation now adds an additional $50 to an already high bill, I opted out of that. I have had the oil changed at Sunrise since the truck was purchased from Sunrise but I may have to find a new place that has tire rotation INCLUDED (which it should be). Other than that, no complaints.

After much confusion with a previous transaction the dealership was able to make a satisfactory trade in for a new car.

Wonderful experience! Jeff Holland is an exceptional service manager, very informative, great communicator, and his follow-up is second to none! Work performed on our Yukon was completed as expected.

Trey was able to get me in without having to leave my car. I only had 1 car that week. He saved my day!

Chris was awesome took his time explain everything

Friendly service. Knowledgeable team.

Was kept informed about everything that was happening with the car. The waiting room was comfortable.

N/A

Good service

Shawn Fritz serviced my GMC Canyon. He is not only personable but professional. I always ask for him because he takes such good care of my vehicle!

It was fantastic !

Great experience this is the 4 th vehicle I have purchased from yall

Quick and efficient

Was told vehicle was going to be there for a bit as the diesel tech was backed up. Was ok with it because I knew on the front end. Was told the DEF tank pump was not producing enough pressure and they were going to take care of it by replacing the tank. They got me back on the road before the week ended. Overall was a good experience and being kept in the loop helped to understand what was going on.

Promptly seen on arrival. Jeff Holland was very courteous and helpful. The wait was shorter than normal from previous visits. I will always bring my Buick to Sunrise for service.

This is the second time my new truck has been in the shop. This time it was in for 20 days. I had trouble tracking the status of the work during this visit. After one week, I called to check on progress. The service rep told me that I would know when something with my truck changed when he knew, and I should watch the app. After two weeks, I stopped by the dealership in person to discuss repairs with my service representative. He had no information for me other than my truck was "on the docket." Again, he pointed me to the app. He even turned his computer screen to show me a spreadsheet and started to give me a lecture on how an app works. We were in the same building as the mechanics, and yet, he either wasn't allowed to or refused to ask about my truck's service. For a status update, I had to ask to speak to a supervisor. This boss was able to tell me my truck had been driven multiple times to diagnose the intermittent engine issue. The truck's malfunctioning air conditioner, however, had not yet been worked on. At least, this report let me know my truck was not just sitting on the lot waiting to be looked at. The status update let me know I needed to renew my rental car contract. Warranty work on my auto was completed free of charge. However, three weeks of car rental is expensive. The service-tracking app changed status twice: the day after I dropped off my truck, and 19 days later, when, repairs were complete.

It was convenient, quick, and great customer service.

Great customer service

GOOD GROUP OF CHRISTIANS AT THIS PLACE

appointments mean nothing. They make appointments take your vehicle but wait forever to look at it. This was my cars 2nd time back for the same issue.

Overall it was a good experience, but....the driver's door had greasy prints on it in two or three places (one was especially messy-looking) and the driver's seat had been adjusted two or three different ways (which took me a bit to get that back like I want it).

Great

Wait time was terrible it took six hours for a battery replacement

loaners should be more available given the length of time the dealership has to keep the vehicle - especially for GM recalls and warranty work. Jeff did a great job communicating and is very professional.

Staff was very efficient and pleasant.

I went to this dealership to have a service done. Customer Service was amazing. Robert Reynolds is the nicest, most polite, Gentleman. I’m so happy that I chose to come to this location. It didn’t take all day, and I’m very, satisfied with the service I received. Thank you-

Salesman did a good job.

Tiffany and Justin was amazingggggg

Great experience

everything was so smooth. I was in & out wasnt there long.

It was on time. It’s all Good

I had $7,000 worth of repairs done to my vehicle. I kept taking it to the dealership, and they kept saying there was nothing wrong. I took it back a week ago; now it's misfiring, and the fuel injection throttle body needs cleaning. Now the camshaft is gone bad. They still charge me $259.00 for the technician to tell me what I already complained about.

Great people

Everything ok

I had a great experience! I was kept up to date with each step of the process. I was very pleased and got my car back sooner than expected

Fast, and very professional

Rob Reynolds was terrific.

Excellent service and excellent service advisor. I’ve never been helped like this before…..anywhere.

Brought my truck in for an unscheduled problem. Jeff Holland and the Sunrise technicians diagnosed and repaired the problem quickly and efficiently. Great job!

It was bad I waited four hours for the vehicle to be ready after the work was completed I was told the total and that I had to pay they didn’t get my approval to do the work or let me know about the work that had to be done.

Ron was excellent

My truck has been in the shop there 3 times totalling nearly 2 months. It sat in the shop for 3 weeks after the part was received by the dealership. My service advisor was excellent, but the experience forced to borrow my son's truck to pick up supplies for our farm. No one should be without their vehicle for that amount of time.

Very pleasant. My service advisor, Sean ALWAYS treats me sooooooo kind and humble. Love Sean 💖

I came in with an issue - a KNOWN ISSUE and you did not do what was needed to be done. If you look at the Service Bulletin there is a 4 step process that needs to be done. That was not even offered to me - the only option was a $3100 total replacement. Absolutely ridiculous that you don't even follow GM rules.

Great customer service and car care

My experience was amazing and so is Tyrus.

Service was friendly

Thanks

I had an “appointment” for 7:30am. I received email and text indicating my appointment had moved to 10:30am. However, I got a call from the service department instructing me it was a system error and to still show up at 7:30. I arrived on time at 7:30. In addition to oil change I had given okay for mass air flow filter cleaning and tire balancing. The tire balancing was not performed due to a machine issue I later was told. However, I was still at the dealership until noon. It took 4.5 hours for an oil change. I was never proactively communicated to by my service advisor, Rob. I had to go approach him after about 3.5 hours for an update. Completely unacceptable and ridiculous to take so long for simple service especially when an appointment was scheduled in advance. This dealer needs to resume shuttle service for customers if they’re not going to be able to service vehicles in a reasonable time frame for the services requested. In no world should an oil change and tire rotation result in a 4.5 hour wait.

It was a great and very helpful with every question that we had.

My experience was wonderful.

Tyrus was great! Personable and great at advising customers. He was patient and took his time to help the sale close on our new car! I would buy from him again!

Everything was great

Super friendly and quick

Great experience!! Rob Reynolds was great at keeping me informed about my vehicle. The service was very fast. Highly recommend!

Waiting on a catalytic converter. Hope it comes in soon

MR. DAVIS COLBY HE WAS VERY NICE AND PROFESSIONAL. AND HE COULD ANSWER EVERYTHING. I ASKED HIM. YOU SURE HAVE MORE PEOPLE LIKE HIM

The Car salesman was totally professional completely honest,compassionate about his customers. Jermaine Jackson is provided excellent service.

This will be my first and last time going to Sunrise Chevrolet on Houston Levee. I had a horrible experience with them for two weeks. I went in on January 3 to get an oil change and one of their inexperienced worker stripped my oil plug. I was told by Jeffrey Holland that I would have to get a whole new oil pan, which I refuse to pay because it was their worker that did the damage. He told me there's nothing he can't do but contact the sales manager on Monday, January 5, 2025. No oil change was done. Mine you, they were the only company that performed my oil change. On Monday, tried contacting the sales manager, and he never returned my call. On Tuesday, I tried contacting him again twice and no response. I the called Jeff Holland that evening and he stated he will give him the message. No return call that day. I called Jeffrey the next day, Wednesday and he stated that he spoke with the sales manager and decided they will replace the oil pan at no charge, plus perform the oil change. I brought my car in on Monday, January 12 to have the work done. It was said by Jeffrey to leave the car for three days. Jeffrey then called me on Tuesday saying that the work was completed however there were other problems. I refuse other services he recommended. He call me the next to pick up the car. I went to pick it up on Wednesday to find out nothing was done. He claims no oil pan installed but a new plug was put in. No oil change was done. left me high and dry. if a new plug was put in, are you telling me you poured the oil back in my car??? I am appalled and seeking legal assistance regarding this issue. So much more i need to say if I can speak with the General Manager or Corporate office

Service tech was extremely professional and knowledgeable

Rob did a great job informing me of the status of my vehicle and upcoming services.

Excellent

Job well done.

Everything went well; Rod did a great job keeping me informed

The experience was great! Steven was awesome and super helpful.